職場上的情商管理

什麼是情商管理？在職場發展有多重要？

情商是理解和管理自己以及周圍人的情緒的能力。最近的研究表明，在理解和利用關鍵情商並將其融入日常工作中的個人，績效和職業成就方面存在顯著差異。您的信念和價值觀會影響感知，感知會影響情感，情緒會影響態度，而態度會決定行為。情緒管理的目的是讓您專注當下，而不只是反應外在變動。這是情商的關鍵核心，高情商的企業員工能察覺自己的感受，他們的情緒意味著什麼以及這些情緒如何影響其他人。

Emotional Intelligence is the ability to understand and manage your own emotions, and those of the people around you at works and life. Recent studies shown significant differences in individual performance and career success who understand and able to manage key principles and integrate Emotional Intelligence into their daily work. The purpose of emotions is to get you to focus on tasks and objectives, being present – instead of react to others’. The heart of Emotional Intelligence is to aware that your beliefs and values power perception, perceptions power emotions, emotions power attitudes, and attitudes determine behaviour. A high degree of Emotioanl Intelligence know what they’re feeling, what their emotions means, and how these emotions can affect other people, and how to manage it in an meaningful and productively way.

The Ability to Manage Your Own Emotions

Emotional Intelligence is the ability to understand and manage your own emotions, and those of the people around you.  

For leaders, having EI is essential for success. According to Daniel Goleman, an American psychologist who helped to popularize emotional intelligence, there are five key elements to it.

1. SELF-AWARENESS

If you’re self-aware, you know how you feel, and your emotions and your action can affect the people around you. Being self-aware  when you’re in a leadership position also mean having a clear picture of your strengths and weakness.

• Emotional self-awareness
• Accurate self-assessment
• Self-confidence

What can you do to improve your self-awareness?

• Keep a journal: write down your thoughts which can improve your self-awareness
• Slow down: when you experience anger or other strong emotions, slow down to examine why and choose how you react it.

2. SELF-MANAGEMENT

People who regulate themselves effectively rarely verbally attack others, make rushed or emotional decision, stereotype people, or    compromise their value. Self-regulation is all about staying in self-control. The ability of self-regulation.

• Know your values. Review your “code of ethics” and you won’t have to think twice when you face a moral or ethical decision
• Hold yourself accountable. Stop blame others when something goes wrong. Make a commitment to admit to your mistakes and to face the consequences and you will ear the respect.
• Practice being calm. Practice deep-breathing exercises to calm yourself.

3. SELF-MOTIVATION

Self-motivated people work consistently toward their goals and have high standards for the quality of their work.

• Re-examine why you’re doing your job.
• Know where you stand
• Be hopeful and find something good. Being an optimistic people, no matter what problems they face

4. SOCIAL-AWARENESS

Have ability to put themselves in someone else’s situation and pay attention to body language. The key to empathy is that you have   to “suspend judgment”. That’s why your best friends are listeners.

• Empathy
• Organizational awareness
• See others clearly
• Emotional boundaries

5. SOCIAL SKILLS

Communication is critical to understanding and managing the emotion.  The ability and skills of conflict management is a valuable component and are results in stronger relationship rather than weaker or failed relationship.  It take times to improve your communication skill and build your inspirational leadership.  Learn how to praise others and make it become your naturally skill to build social connections.

增加情商 Emotional Intelligence 情緒智力的10條策略

1. 察覺你的感覺
2. 練習同理心
3. 給人特別的讚美
4. 有道歉和原諒人的胸懷
5. 不斷學習
6. 花點時間停下來
7. 關係需要滋養
8. 提供直接與建設性的反饋
9. 不要抱怨別人
10 練習呼吸